Terms and Conditions of Service

By ordering from this website you agree to our Terms and Conditions as described here. From this point onwards, the terms “we”, “us” or “The Company” refer to Icon Audio (UK) Ltd. Please read these terms and conditions carefully before placing your order and retain a copy of these terms and conditions for your records.

Ordering

If your order is accepted then you accept the obligation to pay the total amount made aware to you at the end of the checkout process including delivery costs as described in these terms and conditions.

We will only accept credit/debit cards in the name and address of the person ordering. Goods will not be despatched until full payment has been received.

Placing an order is legally binding. This does not affect your statutory rights. Please see “Cancellation and Returns” below.

Goods supplied by us are invoiced and payable in Pounds Sterling only.

Delivery

We aim to despatch orders within three business days for items held in stock wherever possible. Any order specific requirements such as valve matching may cause a delay in despatching your order.  If an item is out of stock you will be advised by email of the anticipated delivery time.

We use a combination of Royal Mail, DHL and UPS services. Small or low value orders will be sent by Royal Mail signed for service. Large or high value orders will be sent by DHL or UPS.

Cancellation and Returns

If after placing an order you wish to cancel it, then you should contact us by telephone within 24 hours of placing the order and confirm the cancellation by email using the same email address used to place the order. Our contact details are shown below under “Contact Information”. Goods already despatched cannot be cancelled and the delivery should be refused.

Refunds/Returns

Refunds will be given at the discretion of the Company management. If the product(s) arrives in a damaged condition then you must inform us by email within 48 hours of receipt and at our discretion return the goods to us within 14 days via a recorded delivery or tracked service. Damaged goods will either by refunded or replaced.

Unwanted goods may be returned to us within 7 days from receipt. Goods must be returned complete, unused and with the original packaging. The cost of returning and appropriately insuring unwanted goods until satisfactory receipt us will be borne by the customer. A 10% testing and re-stocking fee will be deducted from the value of the goods unwanted.

Contact Information

If at any time you wish to contact us by post, email or telephone, our details are as follows:-

Icon Audio (UK) Ltd
351 Aylestone Road
Leicester
LE2 8TA
Tel: 0116 2440593
Email: sales@iconaudio.com