Valve Amplifier Servicing

If you have one of our amplifiers that requires attention, we are happy to service it for you. Call or email us to let us know it is on its way, or that you are bringing it in person.

Ideally, pack it in the original box with the valves removed and marked with their position and packed either in the same box or separately. If you do not have original packaging, then please contact us for guidance.

Icon Audio amplifiers are built with future service in mind. We avoid using special parts that may go out of production like large Printed Circuit Boards (PCBs) or microchips. This way we can be sure that almost any part of your amplifier can be replaced in the future. This also has the benefit that only the part(s) that have failed need replacing, making the service easier and therefore cheaper for the engineer, avoiding the dreaded words “beyond economic repair”.

To date, after 20 years of manufacturing we have always been able to service any of our amplifiers. This is another good reason to keep valves amplifiers relatively simple. Some manufacturers use more complex circuits for claimed performance improvements, but again this can increase service costs considerably.